EzSpin Privacy Policy – Malaysian User Data Protection

Introduction & Scope of Privacy Policy

EzSpin ("we", "the platform", "EzSpin") takes seriously our responsibility to protect the privacy and personal data security of every user who registers and uses our sports betting and live casino platform in Malaysia. This Privacy Policy has been drawn up in accordance with international data protection best practices and the needs of Malaysian users.

This Privacy Policy explains in detail:

• The types of personal data EzSpin collects from you during registration and your use of the platform.
• The purposes and legal basis for processing your personal data.
• Parties who may receive or have access to your personal data.
• The security measures EzSpin employs to protect your data.
• Your rights regarding the personal data EzSpin holds about you.
• How to contact EzSpin if you have any privacy-related queries or complaints.

This policy applies to all EzSpin channels and services, including the ezspin.ws website, online betting platform, email communications, customer support, and all other interactions between you and EzSpin. By continuing to use the EzSpin platform following any updates to this Privacy Policy, you are deemed to have accepted the updated terms.

Types of Personal Data Collected

EzSpin collects your personal data through several means, including directly from you during registration, through your use of the platform, and automatically via tracking technologies. The following are the categories of data we collect:

A. Registration & Identity Data

• Full name as stated on your Malaysian identity card (MyKad)
• A valid email address
• A Malaysian-registered mobile number
• Date of birth and age information
• Account password (stored in encrypted form)
• State and city of residence in Malaysia

B. Financial & Payment Data

• Bank account number or bank name (Maybank, CIMB, Hong Leong, etc.)
• Linked eWallet information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Deposit and withdrawal transaction history in Malaysian Ringgit (RM)
• Relevant DuitNow or FPX information

C. Usage Data & Platform Activity

• Betting history including game type (football, badminton, baccarat, roulette, slots, e-sports)
• Account balance and credit movements
• Bonus records and promotional claim history
• Login timestamps and frequency logs

D. Technical & Device Data

• Your device's IP address
• Web browser type and operating system version
• Device information (phone model, screen resolution)
• Cookie data and other tracking technologies
• General location data based on IP address

How EzSpin Uses Your Personal Data

EzSpin uses your personal data only for legitimate purposes that are necessary for the operation of the platform. The following are the primary purposes for which your personal data is used:

Operations & Account Management

Your personal data is used to create and manage your EzSpin account, verify your identity at login, process deposits via Touch 'n Go eWallet, GrabPay, DuitNow or FPX, and handle withdrawals to your bank account or eWallet in Malaysia.

Security & Fraud Prevention

EzSpin uses technical and behavioural data to detect and prevent fraud, money laundering, multi-account usage and any activity that violates the platform's Terms & Conditions. These protections are essential to safeguarding all legitimate EzSpin members.

Legal Compliance & KYC Verification

EzSpin is legally required to verify member identities (KYC – Know Your Customer) and retain financial transaction records for prescribed periods. Your data may be shared with the relevant authorities where required by law.

Customer Support

When you contact EzSpin's support team, we use your account data to verify your identity and resolve your query or complaint more quickly and accurately. Support communication records are retained for quality assurance and training purposes.

Communication & Notifications

EzSpin uses email and SMS to send important notifications relating to your account, security alerts, promotional and bonus information (where you have opted in to receive these), as well as important policy and service updates.

Responsible Betting

EzSpin analyses your usage patterns to identify early signs of problem gambling and reach out with relevant support information. This data is used solely to protect your wellbeing as an EzSpin member.

Sharing of Data with Third Parties

EzSpin does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. However, in the course of operating the platform, EzSpin may share your personal data with the following categories of third parties under limited and controlled circumstances:

• Payment Processors: Payment service providers such as FPX, Touch 'n Go, GrabPay, Boost, and ShopeePay gateways that process your financial transactions. These providers are bound by strict confidentiality agreements and receive only the data necessary to process the relevant transaction.
• Technology Service Providers: Companies providing technical infrastructure, cloud services, platform analytics and fraud prevention tools. All such providers are required to meet data protection standards equivalent to those set out in EzSpin's Privacy Policy.
• Game Providers: Third-party gaming companies that provide slots, live casino (baccarat, roulette) and Sports Betting markets on the EzSpin platform. Data shared is kept to a minimum and limited strictly to what is technically required to run the games.
• Legal Authorities: EzSpin may be required to disclose your personal data to law enforcement agencies, regulatory bodies or courts where required by law or a valid court order.
• Professional Advisors: Lawyers, accountants, auditors, or other professional advisors bound by professional confidentiality obligations.

Data Security Measures

EzSpin implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure or accidental modification.

• 256-bit SSL Encryption: All data transmitted between your browser and EzSpin's servers is protected by industry-grade SSL/TLS encryption. You can verify this via the padlock icon in your browser's address bar.
• Sensitive Data Encryption: Account passwords and sensitive financial information are stored in encrypted form using industry-standard encryption algorithms. EzSpin staff are unable to view your password in its original form.
• Two-Factor Authentication (2FA): EzSpin supports two-factor authentication via SMS OTP to your registered Malaysian mobile number as an additional layer of security during login.
• 24/7 Monitoring: EzSpin's security system monitors for suspicious activity around the clock and will take immediate action upon detecting any threat.
• Internal Access Controls: Access to members' personal data among EzSpin staff is restricted on a strict need-to-know basis. All access is logged and audited regularly.
• Security Audits: EzSpin conducts regular security audits and penetration testing by independent security experts to identify and address any system vulnerabilities.

Cookies & Tracking Technologies

EzSpin uses cookies and similar tracking technologies to enhance your user experience, analyse platform traffic, and protect your account security. The following are the types of cookies we use:

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the EzSpin platform and you may be unable to log in or use certain features properly.

EzSpin does not use third-party cookies for targeted advertising or cross-site tracking. All cookies in use serve operational and security purposes for the platform only.

Your Rights Regarding Personal Data

As an EzSpin user, you have the following rights regarding the personal data EzSpin holds and processes. EzSpin will respect and facilitate the exercise of these rights within a reasonable timeframe:

To exercise any of the rights listed above, please contact the EzSpin privacy team by email at support@ezspin.ws stating the right you wish to exercise along with your account details for identity verification. EzSpin will process your request within 30 business days.

Data Retention Period

EzSpin retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. The following are general guidelines for EzSpin's data retention periods:

• Active Account Data: Retained for the duration of your active account and for 5 years after account closure to meet legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with financial compliance and anti-money laundering requirements.
• Support Communication Logs: Retained for 2 years from the date of last communication for quality assurance and dispute resolution purposes.
• Technical Data & Security Logs: Retained for 12 months for fraud detection and security investigation purposes.
• Marketing Data (with consent): Retained until you withdraw your consent to receive marketing communications.

Once the relevant retention period has expired, EzSpin will securely delete or anonymise your personal data in accordance with established standard procedures.

Child Protection

The EzSpin platform is intended for individuals aged 18 years and above only. EzSpin does not knowingly collect, store, or process any personal data from individuals under the age of 18.

Should EzSpin discover or be made aware that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the EzSpin platform are urged to contact us immediately at support@ezspin.ws.

Amendments to the Privacy Policy

Ezspin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform service improvements.

When making material changes to this Privacy Policy, EzSpin will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to all registered members outlining the key changes made.
• Displaying a prominent notice on the EzSpin platform for at least 14 days before the changes take effect.

Your continued use of the EzSpin platform after the effective date of any changes will be deemed as your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and discontinue use of the EzSpin platform.

Contact the EzSpin Privacy Team

If you have any questions, concerns, or complaints regarding EzSpin's Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us through the following channels:

• Privacy Email: support@ezspin.ws
• Live Chat: Available 24/7 on the EzSpin platform
• Response Time: Within 2 hours for general enquiries; up to 30 business days for personal data rights requests

We are committed to resolving all privacy-related enquiries and complaints in a fair, transparent and timely manner. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.

For general enquiries about the platform or your account, please visit our FAQs or contact our customer support team, available to assist you 24 hours a day, 7 days a week.